Returns and Refunds
HOW TO RETURN GOODS
MARINA MILITARE SPORTSWEAR has put in place a very simple procedure for return and substitution, so your online shopping experience will never be unpleasant even if your purchase is not entirely satisfactory. You can return any item** purchased on MARINA MILITARE SPORTSWEAR within 14 working days of the date of delivery.
1) Make sure that the items are in the same condition they were in when you received them, with all tags still attached and complete. In case of total return of an order containing one or more free products, if you want the full refund of the order, you must also proceed to return of the gift/s as well.
2) Make sure that the blue security string is still attached to the garment. Garments returned without their blue security string will not be either refunded or replaced.
3) Seal the package well, clearly indicating your order number, your personal information and an email address. Send by courier or post to this address:
E-MARINA MILITARE C/O ICCAB SRL
VIA PISTOIESE, 187 – LOC. INDICATORE
50058 – SIGNA (FI)
Customer is charged with delivery cost for returnig items, unless different communications.
For Extra EEC returns, the return of shipment, unless otherwise indicated, is charged to the customer. Customs documents must be managed by Marina Militare Sportswear.
If the goods are lost or not successfully returned, this will be entirely at your expense. Moreover, we can only offer to replace products if replacement products are available. You can make your return only from the country where you made the order.
4) You will receive a confirmation email when we accept your return, within 3 working days of delivery to our warehouse. We remind you that we can refund only products that are correctly returned. If your return does not satisfy the conditions listed here, MARINA MILITARE SPORTSWEAR will not make a refund and your package will be returned to you.
5) Within 14 working days, if it is possible to replace the product, depending on the goods available at the warehouse, Iccab srl undertakes to dispatch the replacement item to you by SDA courier. It’s not possible to replace items of Flash Promo.
For any further information or clarification, you can contact us a [email protected].
Once you have received your return, the refund will be made within 14 working days.
Indicative refund times are:
Bank transfer: Our Bank will issue the refund within 15 working days of receiving our confirmation email. You can check your refund on your online account.
PayPal/credit card: The refund will be visible within 24 hours of our confirmation email arriving in your inbox.
**UNDERWEAR AND SOCKS
For hygienic reasons, we can not accept changes and returns of underwear, socks and swimwears.